Support Specialist Jobs in Austin 2024 – Apply Now

To improve animal care, foster professional development, and expand opportunities for animal hospitals and veterinarians, Roo is dedicated to achieving this vision. Our objective is to enhance the quality of life for veterinarians and optimize hospital talent staffing by utilizing an innovative platform to connect hospitals in need with professionals. Additionally, this initiative aims to provide pets with access to secure and high-quality care.

Roo will facilitate millions of hours of pet care, unleash millions of economic opportunities, and enhance the quality of life for tens of thousands of veterinarians over the next decade. Since our rapid expansion since our introduction in early 2019, we have experienced tremendous growth and are now gaining even more traction.

What We Do:

Roo (www.roo.vet) has established the inaugural business-to-business (B2B) labor marketplace in the animal healthcare sector, facilitating connections between hospitals and veterinary professionals via cutting-edge technology. The platform is poised for growth and offers additional prospects for both our user base and demand.

By utilizing our dynamic platform, hospitals can promptly meet their personnel requirements, while also employing top-tier veterinary professionals with a simple click. In addition to facilitating comprehensive staffing solutions for hospitals, Roo signifies an expanding community of resilient veterinary industry professionals who prioritize work-life balance and flexibility while striving to deliver optimal results for clients and their canines.

By merging seasoned healthcare professionals with Silicon Valley talent, we intend to revolutionize this sector and alter how hospitals and veterinarians operate!

Roo is seeking an exceptional Client Support Specialist to ensure that all veterinarians, hospitals, and technicians using our cutting-edge veterinary staffing platform have a positive experience.

NOTE: This part-time position necessitates work every weekend and during prime client support hours (11 a.m. to 8 p.m. Central time). AL, AZ, CA, CO, FL, GA, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, and WA are all outlying state locations.

What you will do:

• Serve as a primary point of contact for customer inquiries received via our online support platforms, including but not limited to email, LiveChat, and 1-833-Roo Vet.
• Troubleshoot and resolve any initial concerns expressed by our hospital/vet/tech users while delivering responses that are precise, comprehensive, and encouraging.
• As required, coordinate escalated or second-line issues with the appropriate regional BD/AMs and other departments.
• Assist in the facilitation and management of prospective call-outs using existing processes.
• Document rainy-day scenarios proactively as they occur and communicate any significant insights to the team.
• Maintain Hubspot to ensure that all client communications and support tickets are accurately documented.
• As required, generate reports and coordinate with Finance, data, and other departments regarding rainy-day, shift, and payment reconciliation.

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Who you are:

• experience in client/customer support for at least two years, preferably in an early-stage startup environment.
• An advantage is veterinary technician or animal healthcare industry experience.
• proactive, well-organized, and precise in all communications for the company, both internal and external.
• outstanding organizational and communication abilities.
• Familiarize yourself with software and instruments for customer support.
• prompt and effective in ensuring the precision and timely completion of tasks.
• adaptable and dexterous, with the capacity to rapidly pivot.
• motivated to enhance operations and communications.
• I am proud to become a member of an expanding group of professionally diverse individuals.

We have a diverse, motivated, and enthusiastic group of team members from various backgrounds. About permanent, full-time staff, we provide:

• Accelerated development and cognitive capacity
• Hourly wage of $23 to $28 (SF Bay Area based); commensurate with location and experience.
• Monthly wellness stipends, funding for home office setup, and continuing education
• Employer contributions that are substantial and fit your specific health requirements
• 401K
• Payless Paid Time Off
• Paid leave for maternity, paternity, and reproductive care
• Presents for the birthdays and anniversaries
• Possibility of domestic travel, including participation in regional team-building exercises

In general, you would be an integral component of a mission-oriented organization that aims to greatly enhance the well-being of veterinary practitioners and the animal industry as a whole through substantial innovation.

We recognize that while we value diversity of background and experience, your specific experience may not align with all of the criteria listed. You are still encouraged to apply, notwithstanding any uncertainties you may have regarding each of the specified expectations.

Benefits of Support Specialist Jobs in Austin:

• Customer Contentment: Support specialists are of paramount importance in guaranteeing customer contentment through their duties of attending to inquiries, resolving problems, and delivering timely assistance. A company or product is more likely to maintain the loyalty of contented customers.
• Skills for solving problems: These positions necessitate robust problem-solving abilities to accurately identify and efficiently address challenges. Frequently, support specialists acquire proficiency in resolving and troubleshooting an extensive array of issues.
• Proficient Communication Abilities: The ability to communicate effectively is critical for support specialist positions. It is imperative that specialists effectively communicate intricate technical information in a manner that is both lucid and comprehensible, be it via written correspondence, telephone conversations, or face-to-face encounters.
• User Education and Training: Support specialists frequently participate in user training initiatives, where they offer instruction on the functionalities of products or services and guarantee that users optimize the utilization of accessible resources.
• Continuous Education: Support specialists must remain current on product updates, industry developments, and emergent technologies due to the constant evolution of technology. Engaging in ongoing education can foster intellectual stimulation and facilitate professional development.
• Collaboration Across Functions: Support specialists frequently engage in cross-functional collaborations with various departments, including product development, sales, and marketing, to communicate customer feedback and make contributions towards the enhancement of products or services.
• Customer Feedback Gathering: Support specialists play a crucial role in facilitating the collection of consumer feedback. They collect data regarding user experiences, identify recurring problems, and relay this information to the appropriate teams to facilitate enhancements.
• Adaptability: Support specialists may be employed in on-site assistance, call centers, or online messaging support, among other environments. This adaptability permits various work environments to accommodate individual preferences.
• Advancement Opportunities in the Workplace: As support specialists gain experience, they might be eligible for promotions within the customer support division or for transitions to positions in quality assurance, product management, or other relevant fields.
• Tech Expertise: Supporting these positions frequently requires the utilization of a variety of technical tools, software, and systems. The expertise that support specialists acquire in these technologies can prove advantageous within the wider technology sector.
• Sophisticated Soft Skills: In addition to their technical proficiency, support specialists cultivate robust soft skills such as empathy, tolerance, and effective interpersonal communication. These abilities are applicable in a variety of professional contexts.
• Improvements to the Product Contributions: Support specialists make valuable contributions to product enhancements by gaining an understanding of user experiences and prevalent challenges. This feedback channel is crucial for improving the quality of the product or service.

For More Info:

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