Customer Service Agent Jobs in Canada 2024 – Apply Now

A Customer Service Agent is an essential staff member whose responsibility it is to provide consumers with assistance and support. The precise obligations and responsibilities may differ from organization to organization; however, in essence, the position entails engaging with clients to respond to their queries, rectify problems, and guarantee a favorable customer journey.

Details About Customer Service Agent Jobs in Canada:

• Organization: SSi Canada
• Location: 230 Herzberg Road, Kanata, ON K2K 2A1 (Remote work available)
• Salary: $18.00 to $24.00 hourly (to be negotiated) / $37.5 hours per week
• Terms of employment: Permanent employment, Full-time
• Start date: Starts as soon as possible
• Languages: English
• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

About SSi Canada:

SSi Canada is a wireless broadband internet service provider based in Canada that caters predominantly to remote regions devoid of terrestrial service alternatives. It was established by Jeffrey Philipp in 1990 and has its main office in Yellowknife, the Northwest Territories capital. Additionally, SSi offers satellite communication services in areas where terrestrial service options are limited. They provide other ISPs with comprehensive Internet systems. A number of the Northwest Territories and all twenty-five communities in Nunavut are serviced by their local market.

SSi Canada is a privately held organization that does not rank among Canada’s Big Three mobile corporations. Nevertheless, it serves as a significant participant in the remote communications industry and offers vital services to numerous Northern communities.

The network of SSi Canada is constructed upon the Motorola Expedience product line, which in Canada comprises a licensed broadband Internet service transmitted over a licensed spectrum spanning from 2.5 to 2.6 GHz. Residential subscriber units (or RSUs), which are supplied to consumers and used to receive the signal from the base stations, comprise the Expedience system. Base stations beam the wireless signal throughout the community.

SSi upgraded its network to 4G-LTE mobile and wireless technology in 2016-2017. This enables them to provide consumers with enhanced coverage and faster internet speeds. SSi Canada is dedicated to providing remote communities in Canada with dependable and cost-effective telecommunications services. Their function in connecting individuals and enterprises is crucial, and they are an invaluable asset to the North.

Listed below are several essential details about SSi Canada:

• Founded in 1990
• Located in Yellowknife, Northwest Territories, the organization’s main office delivers wireless broadband internet services to isolated communities across Canada.
• Satellite communication services are also provided.
• Not among the three largest mobile carriers in Canada.
• A market leader in remote communications that supplies vital services to numerous communities in the North
• Devoted to delivering dependable and reasonably priced telecommunications services

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Benefits of Customer Service Agent Jobs in Canada:

• Competitive Compensation: Many Customer Service Agent positions in Canada are accompanied by competitive compensation packages. Additionally, bonuses, incentives, and performance-based rewards may be included in the compensation package.
• Comprehensive Benefits Package: A comprehensive benefits package is frequently offered by employers, encompassing various wellness programs, health and dental insurance, vision care, and prescription drug coverage.
• Retirement Savings Plans: Certain employers provide retirement savings plans, such as employer-sponsored pension plans or the Canada Pension Plan (CPP), which aid in the accumulation of funds for long-term financial security.
• Paid Time Off: Generally, Customer Service Agents are granted paid illness leave, vacation days, and holidays. This facilitates the preservation of a harmonious work-life equilibrium and grants opportunities for repose and rejuvenation.
• Opportunities for Training and Development: To foster the professional growth of Customer Service Agents, employers may allocate resources towards training programs, seminars, and other endeavors that augment the agents’ expertise and understanding.
• Promotional Stimulus: Customer service positions frequently function as entry-level positions in organizations, wherein staff members may be presented with prospects for professional growth and development. Promotions to supervisory or managerial positions are one example.
• Flexible Work Arrangements: To assist employees in balancing work and personal obligations, some employers provide flexible work arrangements, including telecommuting and flexible scheduling.
• Employee Assistance Programs (EAP): Employee Assistance Programmes (EAP) are offered by numerous organizations to aid staff members in managing diverse facets of their welfare. These programs may comprise counseling services, mental health provisions, and additional support services.
• Perquisites and Discounts: Customer Service Agents might be eligible for employee discounts on company-provided goods and services. Employers may also form strategic alliances with external organizations to offer discounts on a variety of products and services.
• Inclusive Work Environment: Diversity and inclusion are frequently prioritized in Canadian workplaces. Customer service agents could potentially derive advantages from operating within an environment that is inclusive and supportive, recognizing and appreciating the unique experiences and origins of its members.
• Organization of Social and Team-Building Activities: To cultivate a constructive and cooperative work environment, organizations may arrange employee appreciation programs, team-building exercises, and social events.
• Health and Wellness Initiatives: Certain employers advocate for the well-being and health of their employees through the provision of initiatives like fitness classes, wellness challenges, and access to wellness resources.

How to apply:

By email: hannahg@ssicanada.com

Frequently Asked Questions: